Competitor Pricing Policy

This policy sets out the circumstances in which ASHB Audio Visual ( ASHB AV ) will match an advertised price for a product offered by a competitor of ASHB AV (“Competitor”). This policy only applies to sales made by ASHB AV online through and is not available on products purchased using “Buy now, pay later” options such as Finance and Afterpay.

ASHB AV will match a Competitor’s advertised price of a product for a customer of ASHB AV (“Customer”) subject to each of the following conditions:

  1.     The Competitor must:

(a)   be a registered Australian business, have an Australian Business Number and be registered for Goods and Services Tax (“GST”); and

(b)   have at least two (2) physical retail stores located in Australia operated under the Competitor’s name.

  1.     The product offered by the Competitor must be:

(a)   brought to ASHB AV’s attention by the Customer at the time of price matching;

(b)   identical to a product offered for sale by ASHB AV including the same brand/model/series/specification/features/colour/year of production and condition;

(c)   in stock with the Competitor (not available for back order);

(d)   not offered as part of a bundled or bonus offering at the time of price matching;

(e)   in stock with ASHB AV via the online store (not available for back order); and

(f)   available for immediate purchase from the Competitor.

  1.     The Competitor’s price of the product must:

(a)   be the price of the product as sold individually and not as part of a bundled sale;

(b)   include GST and any delivery and handling charge; and

(c)   be verifiable by ASHB AV.

  1.     ASHB AV does not price match on:

(a)   Products offered through eBay or as part of a bundled, tied (“Buy Now, Pay Later” options such as AfterPay, finance or payment option), gift card, coupon or bonus offering at the time of price matching;

(b)   Advertising errors by ASHB AV or its competitor;

(c)   Commercial quantities, delivery, installation or handling charges;

(d)   Finance or credit terms and does not offer finance or credit on the sale of price matched products;

(e)   Offers by resellers, classifieds, auction sites, manufacturers, distributors or importers or requiring delivery to or from a location outside Australia;

(f)   Competitor’s clearance lines, display stock, liquidation or external administration sales, limited stock offers or time-limited or special promotion stock sell-downs including restructuring or amalgamation;

(g)   Grey imports. “Grey imports” are products acquired from internationally based distributors other than the manufacturer’s locally licensed importer. They are sometimes referred to as “direct import” or “grey market” products and are usually supplied directly to the customer from overseas; or


If you have a question in relation to this Competitor Pricing Policy or believe that ASHB AV or any of our staff have not observed this policy, please do not hesitate to contact ASHB AV by writing to:

Customer Service
ASHB Audio Visual
48 Janselling Avenue
Ellenbrook WA 6069
ABN 99 794 935 528